These actions indicate changes in a configuration item or in a service i.e. For instance, logging into an application is an event or starting a service is an event from IT service management point of view. The second objective of the Event Management Process is that events can be programmed in such a way that operational information is transferred. Programming events in such a way that operational information is transferred The categorization of these events and defining appropriate control measures for these different events is an objective of the Event Management Process. Some of these changes can be critical while some changes can be minor without impacting other aspects of the IT services. There can be several updates or changes in a service or configuration item. The first objective is identifying events and determining corresponding control measures. The 5 Objectives of the Event Management Process Identifying and determining corresponding control measures In this article, we will discuss the objectives, definitions, and types of events that are relevant to the Event Management Process. Furthermore, online ITIL courses explore the objectives and definitions for processes used within the ITIL framework. The ITIL Service Lifecycle, its stages, and processes is briefly discussed in online free ITIL trainings. The Event Management Process is an important process used in the ITIL Service Operation stage of the ITIL lifecycle.
Briefly, an event is a change or update in the state of any configuration item or IT service. The Event Management Process aims to control and manage any events that can occur during service operation.
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